JOBS
Senior Growth Marketing Analyst - SBG
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Senior Communications Manager - Internal Communications
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.
contract: 3.6 Months / location: Remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.

Job Responsibilities:
  • Draft and implement internal communications plans as well as write and edit communications
  • Act as a consultant and provide internal communications guidance to leaders and teams
  • Learn the People team's voice and tone and capture it in the communications you write
  • Partner with the People Communications team on light team organization activities
  • Partner with the People Communications team to execute proactive creative communications campaigns
Qualifications:
  • 7+ years' work experience in Internal Communications
  • Experience in communications, journalism, or marketing
  • Internal communications and/or HR experience a plus
  • Experience building communication plans as well as executing against them
  • Experience in change management a plus
  • Project Management experience managing multiple projects simultaneously
  • Ability to work quickly under pressure with high quality work and minimal errors
contract: 3.6 Months / location: Remote
Senior Content Design Strategist
Looking for a content designer to partner with a team of product managers, designers, engineers, and product marketers to plan and create content for a new product. You're perfect for this role if you're a self-starter who thrives on taking complex information and finding ways to communicate it simply. You're comfortable working with technical detail and multiple sets of requirements to deliver consistent, high-quality, accurate work. You're highly solutions oriented and able to drive alignment among multiple stakeholders. You can advocate for the work of content design and show partners how to work effectively with you. You love both high-level strategy and hands-on writing and editing for mobile experiences
contract: 5 Months / location: Remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.

Job Responsibilities:
  • Draft and implement internal communications plans as well as write and edit communications
  • Act as a consultant and provide internal communications guidance to leaders and teams
  • Learn the People team's voice and tone and capture it in the communications you write
  • Partner with the People Communications team on light team organization activities
  • Partner with the People Communications team to execute proactive creative communications campaigns
Qualifications:
  • 7+ years' work experience in Internal Communications
  • Experience in communications, journalism, or marketing
  • Internal communications and/or HR experience a plus
  • Experience building communication plans as well as executing against them
  • Experience in change management a plus
  • Project Management experience managing multiple projects simultaneously
  • Ability to work quickly under pressure with high quality work and minimal errors
contract: 3.6 Months / location: Remote
We're looking for a content designer to partner with a team of product managers, designers, engineers, and product marketers to plan and create content for a new product. You're perfect for this role if you're a self-starter who thrives on taking complex information and finding ways to communicate it simply. You're comfortable working with technical detail and multiple sets of requirements to deliver consistent, high-quality, accurate work. You're highly solutions oriented and able to drive alignment among multiple stakeholders. You can advocate for the work of content design and show partners how to work effectively with you. You love both high-level strategy and hands-on writing and editing for mobile experiences.

Responsibilities
  • Work with product designers, researchers, product manager, and engineers to develop, validate and iterate content strategy and interface copy for a new product setup experience
  • Communicate progress and ensure alignment with a broad range of stakeholders
  • Apply and maintain consistency with company content standards, including voice and tone
  • Share your work and give feedback to teammates
  • Execute the above in a fast-paced, goals-oriented environment
Skills
  • Ability to work independently with a good sense of judgment
  • Attention to detail, with the ability to let go of perfection
  • Strong prioritization skills, with ability to articulate rationale and tradeoffs
  • Self-motivated, feedback-driven and highly collaborative working style
  • Excellent communication skills, both verbal and written
Minimum qualifications
  • 5+ years working with content for web and mobile experiences, ideally for consumer-facing products
  • 8+ years overall relevant experience
  • Ability to work with minimal direction and scope project next steps even when project requirements are ambiguous
  • Familiarity with Figma and Google Drive
  • Please include a link to samples of your work that demonstrate your experience across different product flows and content types
Preferred qualifications
  • Demonstrated experience (work samples) with complex onboarding flows, technical requirements, and/or information architecture
  • Track record of working horizontally and cross-functionally across multiple teams and stakeholders
  • Experience working on new technologies and devices
  • Experience working with remote/distributed/hybrid teams
  • Bachelor's degree preferred
contract: 5 Months / location: Remote
Senior Public Policy Manager - Generative AI
Public policy managers work internally to monitor and research current and relevant public policy issues. A typical public policy manager will develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation.
contract: 9 months / location: Remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.

Job Responsibilities:
  • Draft and implement internal communications plans as well as write and edit communications
  • Act as a consultant and provide internal communications guidance to leaders and teams
  • Learn the People team's voice and tone and capture it in the communications you write
  • Partner with the People Communications team on light team organization activities
  • Partner with the People Communications team to execute proactive creative communications campaigns
Qualifications:
  • 7+ years' work experience in Internal Communications
  • Experience in communications, journalism, or marketing
  • Internal communications and/or HR experience a plus
  • Experience building communication plans as well as executing against them
  • Experience in change management a plus
  • Project Management experience managing multiple projects simultaneously
  • Ability to work quickly under pressure with high quality work and minimal errors
contract: 3.6 Months / location: Remote
We're looking for a content designer to partner with a team of product managers, designers, engineers, and product marketers to plan and create content for a new product. You're perfect for this role if you're a self-starter who thrives on taking complex information and finding ways to communicate it simply. You're comfortable working with technical detail and multiple sets of requirements to deliver consistent, high-quality, accurate work. You're highly solutions oriented and able to drive alignment among multiple stakeholders. You can advocate for the work of content design and show partners how to work effectively with you. You love both high-level strategy and hands-on writing and editing for mobile experiences.

Responsibilities
  • Work with product designers, researchers, product manager, and engineers to develop, validate and iterate content strategy and interface copy for a new product setup experience
  • Communicate progress and ensure alignment with a broad range of stakeholders
  • Apply and maintain consistency with company content standards, including voice and tone
  • Share your work and give feedback to teammates
  • Execute the above in a fast-paced, goals-oriented environment
Skills
  • Ability to work independently with a good sense of judgment
  • Attention to detail, with the ability to let go of perfection
  • Strong prioritization skills, with ability to articulate rationale and tradeoffs
  • Self-motivated, feedback-driven and highly collaborative working style
  • Excellent communication skills, both verbal and written
Minimum qualifications
  • 5+ years working with content for web and mobile experiences, ideally for consumer-facing products
  • 8+ years overall relevant experience
  • Ability to work with minimal direction and scope project next steps even when project requirements are ambiguous
  • Familiarity with Figma and Google Drive
  • Please include a link to samples of your work that demonstrate your experience across different product flows and content types
Preferred qualifications
  • Demonstrated experience (work samples) with complex onboarding flows, technical requirements, and/or information architecture
  • Track record of working horizontally and cross-functionally across multiple teams and stakeholders
  • Experience working on new technologies and devices
  • Experience working with remote/distributed/hybrid teams
  • Bachelor's degree preferred
contract: 5 Months / location: Remote
Public policy managers work internally to monitor and research current and relevant public policy issues. A typical public policy manager will develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation

Job Responsibilities
  • Support engagement with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to contribute the development of policy frameworks that will help guide private, safe and responsible innovation
  • Work cross-functionally with Product, Legal, Communications, Corporate and Partnership teams, as well as global policy teams to build and drive policies that guide responsible product development
  • Monitor and research current and relevant emerging public policy issues and thought leaders
  • Independently manage smaller advocacy campaigns or collaborate on the management of larger campaigns, serving as a primary client lead in some cases
  • Develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation
  • Coordinate across multiple internal teams – such as out in-house research, social media, creative, and media relations teams – to incorporate their skill sets into overall campaign strategy and ensure flawless execution of the client's priorities
  • Manage client expectations while maintaining company's unwavering standards for honesty and ethics, earning clients' respect, trust and confidence
Qualifications
  • Bachelor's Degree
  • Experience in internet technologies, security, privacy, integrity, safety, content moderation and the surrounding policy environments
  • Experience relation with government relation and/or policy issues
  • Policy stakeholder engagement experience
  • Experience executing cross-functional policy campaigns domestically and/or internationally
Preferred Skills
  • Excellent communication skills including public speaking and leading presentations
  • Experience creating policy analysis
  • Previous experience working with product counseling and product teams
  • Excellent writing skills
  • Previous experience in a large tech company working on AI policy
contract: 9 months / location: Remote
Senior Quantitative UX Researcher - Social Media Commerce
Come join a diverse and collaborative team of researchers who work directly on the company's online social media commerce destination. For this position, we are looking for individuals with a strong quantitative background to help us define product strategy and improve the quality of our current experience. You will lead foundational work to understand our users and ecosystems to help us build innovative & differentiated buyer and seller experiences.
The right candidates will have done rigorous, creative, impactful primary research, and will be excellent communicators, passionate about empowering people with online social platforms, comfortable in a flat, fast-moving organization, excited to collaborate, and focused squarely on bringing compelling and relevant online experiences to as many people as possible around the world.
contract: 12 months / location: Remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.

Job Responsibilities:
  • Draft and implement internal communications plans as well as write and edit communications
  • Act as a consultant and provide internal communications guidance to leaders and teams
  • Learn the People team's voice and tone and capture it in the communications you write
  • Partner with the People Communications team on light team organization activities
  • Partner with the People Communications team to execute proactive creative communications campaigns
Qualifications:
  • 7+ years' work experience in Internal Communications
  • Experience in communications, journalism, or marketing
  • Internal communications and/or HR experience a plus
  • Experience building communication plans as well as executing against them
  • Experience in change management a plus
  • Project Management experience managing multiple projects simultaneously
  • Ability to work quickly under pressure with high quality work and minimal errors
contract: 3.6 Months / location: Remote
We're looking for a content designer to partner with a team of product managers, designers, engineers, and product marketers to plan and create content for a new product. You're perfect for this role if you're a self-starter who thrives on taking complex information and finding ways to communicate it simply. You're comfortable working with technical detail and multiple sets of requirements to deliver consistent, high-quality, accurate work. You're highly solutions oriented and able to drive alignment among multiple stakeholders. You can advocate for the work of content design and show partners how to work effectively with you. You love both high-level strategy and hands-on writing and editing for mobile experiences.

Responsibilities
  • Work with product designers, researchers, product manager, and engineers to develop, validate and iterate content strategy and interface copy for a new product setup experience
  • Communicate progress and ensure alignment with a broad range of stakeholders
  • Apply and maintain consistency with company content standards, including voice and tone
  • Share your work and give feedback to teammates
  • Execute the above in a fast-paced, goals-oriented environment
Skills
  • Ability to work independently with a good sense of judgment
  • Attention to detail, with the ability to let go of perfection
  • Strong prioritization skills, with ability to articulate rationale and tradeoffs
  • Self-motivated, feedback-driven and highly collaborative working style
  • Excellent communication skills, both verbal and written
Minimum qualifications
  • 5+ years working with content for web and mobile experiences, ideally for consumer-facing products
  • 8+ years overall relevant experience
  • Ability to work with minimal direction and scope project next steps even when project requirements are ambiguous
  • Familiarity with Figma and Google Drive
  • Please include a link to samples of your work that demonstrate your experience across different product flows and content types
Preferred qualifications
  • Demonstrated experience (work samples) with complex onboarding flows, technical requirements, and/or information architecture
  • Track record of working horizontally and cross-functionally across multiple teams and stakeholders
  • Experience working on new technologies and devices
  • Experience working with remote/distributed/hybrid teams
  • Bachelor's degree preferred
contract: 5 Months / location: Remote
Public policy managers work internally to monitor and research current and relevant public policy issues. A typical public policy manager will develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation

Job Responsibilities
  • Support engagement with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to contribute the development of policy frameworks that will help guide private, safe and responsible innovation
  • Work cross-functionally with Product, Legal, Communications, Corporate and Partnership teams, as well as global policy teams to build and drive policies that guide responsible product development
  • Monitor and research current and relevant emerging public policy issues and thought leaders
  • Independently manage smaller advocacy campaigns or collaborate on the management of larger campaigns, serving as a primary client lead in some cases
  • Develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation
  • Coordinate across multiple internal teams – such as out in-house research, social media, creative, and media relations teams – to incorporate their skill sets into overall campaign strategy and ensure flawless execution of the client's priorities
  • Manage client expectations while maintaining company's unwavering standards for honesty and ethics, earning clients' respect, trust and confidence
Qualifications
  • Bachelor's Degree
  • Experience in internet technologies, security, privacy, integrity, safety, content moderation and the surrounding policy environments
  • Experience relation with government relation and/or policy issues
  • Policy stakeholder engagement experience
  • Experience executing cross-functional policy campaigns domestically and/or internationally
Preferred Skills
  • Excellent communication skills including public speaking and leading presentations
  • Experience creating policy analysis
  • Previous experience working with product counseling and product teams
  • Excellent writing skills
  • Previous experience in a large tech company working on AI policy
contract: 9 months / location: Remote
Come join a diverse and collaborative team of researchers who work directly on the company's online social media commerce destination. For this position, we are looking for individuals with a strong quantitative background to help us define product strategy and improve the quality of our current experience. You will lead foundational work to understand our users and ecosystems to help us build innovative & differentiated buyer and seller experiences.
The right candidates will have done rigorous, creative, impactful primary research, and will be excellent communicators, passionate about empowering people with online social platforms, comfortable in a flat, fast-moving organization, excited to collaborate, and focused squarely on bringing compelling and relevant online experiences to as many people as possible around the world.

Responsibilities:
  • Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize knowledge gaps in our understanding of the social media commerce experience on our platform, and design research that uniquely contributes to solving for those knowledge gaps
  • Design and execute custom primary research using a wide variety of quantitative methods and interpret analysis through the lens of business impact, UX, HCI, and social science
  • Design research studies that drive tactical and strategic product decisions and address both user behavior and attitudes
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Lead and deliver research share-outs to a cross-functional team to encourage empathy with and understanding of social media commerce experience for different segments (specific markets, new or resurrected users, etc.), and identify clear opportunities to improve the experience
  • Collaborate closely with other researchers
Minimum qualifications:
  • Knowledge in quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis)
  • Experience in advanced analytical techniques, structural creation modeling, regressions, with a advanced background in high level statistical analysis
  • Experience in survey design and research, quaint focus is a must
  • Experience executing hands-on, primary research
  • Experience with SQL/Hive and/or Python/R and large datasets (> 1TB) at a level where you can work independently
  • Experience in data manipulation and analysis using statistical tools (R/SAS/Stata, SQL/Hive)
  • Experience in asking, as well as answering questions for businesses
Preferred qualifications:
  • 7+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences through presentations with high quality visualizations to stakeholders
  • 7+ years of experience applying multivariate statistical methods such as GLM, analysis of quasi-experimental research designs with non-equivalent groups (e.g., regression adjustment, matching, propensity score stratification), longitudinal analysis, classification, dimension reduction, clustering, hierarchical linear (random effects) modeling, etc., to people research problems in organizations
  • Experience conducting international/cross-cultural research, particularly in Emerging Markets
  • Comfortable leading cross-functional partners in international research and international research trips
  • Experience identifying and working with vendors on end-to-end research design on international research projects
  • Comfortable with ambiguity and changing priorities and comfortable wrangling data independently
  • Previous experience working in a similar role at a large tech company
Education:
  • Master's degree or Ph.D. required in social science (e.g., Communication, Sociology, Political Science, Economics, Psychology), or in a quantitative field (e.g., Statistics, Informatics, Econometrics) with experience answering social questions
contract: 12 months / location: Remote
Senior Brand Operations Manager
Looking for a Brand Operations Manager to join the Company Marketing team, responsible for helping all employees and third-party partners use the company's brand.
The ideal candidate has a strong background in brand management, operations and/or brand governance. They have the ability to facilitate discussions, up-level cross organization communication and establish clear processes to ensure consistent, high quality brand thinking and execution. They have a strong desire to build and implement systems that enable big ideas to scale. This role is about elevating the discipline of branding internally, ensuring that marketers and agencies are all building for people and brand first.
To be successful, you need to move fast, iterate, and always add value. The successful candidate will need to be tenacious and open, creative and analytical. They will need to be able to multitask, outline a clear process, identify issues, make recommendations, and help ensure overall operations are running smoothly within the Brand Operations organization, all while maintaining an extraordinary attention to detail.

contract: 6 Months / location: Remote
The Small Business Group (SBG) contributes directly to our company's mission by connecting every small business in the world with their customers, and then helping them grow through solutions like pages, advertising, messaging, commerce, and many other tools. We succeed when we help our customers grow their business. The SBG Marketing Operations team is looking for a Growth Marketing Analyst to support digital marketing campaign execution. The ideal candidate has experience building marketing journeys in marketing automation systems, is passionate about digital marketing, resourceful, and comfortable delivering high quality work while managing multiple deadlines for campaign execution requests. This person will need to manage basic debugging within marketing systems to ensure delivery of campaigns effectively. The analyst is expected to manage E2E Campaign execution which includes setup, marketing materials QA, and stakeholder project management. This includes campaigns across email, social media Ads, and onsite channels. This could also extend to basic landing pages and QA of marketing materials before launch.

Responsibilities
  • Build and execute marketing campaigns across various channels such as Salesforce Marketing Cloud and Ads
  • Debug, triage, and identify the right team to resolve the issues
  • Perform QA of ad creative and landing page content before launch
  • Drive measurement and performance insights to inform future campaigns
  • Efficiently execute assigned tasks to meet SLAs, while delivering high quality work Identify opportunities for improvement through automation, streamlining processes and reducing campaign issues leveraging technology
  • Manage campaigns from initiation to completion working closely with operations, creative and data science teams
  • Manage digital marketing campaign review and QA to ensure communications sent to business customers prior to launch are high quality messages and experience
Minimum Qualifications
  • 4+ years of marketing experience
  • 1+ years of experience managing Digital Marketing campaigns (FB Ads, SEM, display, email, etc.)
  • Proficient with Salesforce X
  • Experience with marketing automation tools (SFMC, Responsys, Marketo, etc)
  • Proficient/ Functional knowledge of HTML
  • Proficient/ Functional knowledge of SQL
  • Ability to understand large digital marketing systems
  • Experience working with large scale digital marketing campaigns to wide audience sets
  • Exceptional prioritization and project management skills
  • Experience with reporting, tracking, and developing campaign insights
  • Communication and collaboration skills to engage with multiple technical and non-technical stakeholders and different teams to deliver solutions efficiently
  • Highly motivated, result-oriented self-starter with ambiguity, experience initiating and driving projects
  • Experience with Small Business landscape and/or online marketing and advertising
  • Experience wearing many hats, including researcher, copywriter, proofreader, editor, content creator, asset manager and influencer management
  • Experience creating web content that follows the company's tone and content policies
Preferred Qualifications
  • Experience working with large tech companies as an editor
  • Hands on experience planning, writing, proofreading for errors, and QA content monitoring
  • Certified in Google Project Management
  • Knowledge of tools such as: Salesforce, HubSpot, Sprinklr, Hootsuite, Google Analytics, Adobe Photoshop, HTML, CSS, WordPress, Shopity, Salsify, BigCommerce, Google Workspace, MS Office Space
contract: 8 Months / location: Menlo Park, San Francisco, Austin, New York or fully remote
Seeking an internal communications professional to support the Employee Experience Communications Team. The ideal person will be strategic, able to act as a consultant to provide internal communications guidance to teams and leaders in our organization. The person will assist with drafting and editing communications plans, create and execute proactive comms campaigns, and help with team organization and operations while members of the team are on leave. This person would have the ability to communicate effectively, both orally and written, and possess strong editing and copywriting skills. They will also have great relationship building skills and be able to work collaboratively with partners across the business. They are well organized, can meet strict deadlines, work independently, and perform under pressure in a fast-paced work environment where priorities can change quickly.

Job Responsibilities:
  • Draft and implement internal communications plans as well as write and edit communications
  • Act as a consultant and provide internal communications guidance to leaders and teams
  • Learn the People team's voice and tone and capture it in the communications you write
  • Partner with the People Communications team on light team organization activities
  • Partner with the People Communications team to execute proactive creative communications campaigns
Qualifications:
  • 7+ years' work experience in Internal Communications
  • Experience in communications, journalism, or marketing
  • Internal communications and/or HR experience a plus
  • Experience building communication plans as well as executing against them
  • Experience in change management a plus
  • Project Management experience managing multiple projects simultaneously
  • Ability to work quickly under pressure with high quality work and minimal errors
contract: 3.6 Months / location: Remote
We're looking for a content designer to partner with a team of product managers, designers, engineers, and product marketers to plan and create content for a new product. You're perfect for this role if you're a self-starter who thrives on taking complex information and finding ways to communicate it simply. You're comfortable working with technical detail and multiple sets of requirements to deliver consistent, high-quality, accurate work. You're highly solutions oriented and able to drive alignment among multiple stakeholders. You can advocate for the work of content design and show partners how to work effectively with you. You love both high-level strategy and hands-on writing and editing for mobile experiences.

Responsibilities
  • Work with product designers, researchers, product manager, and engineers to develop, validate and iterate content strategy and interface copy for a new product setup experience
  • Communicate progress and ensure alignment with a broad range of stakeholders
  • Apply and maintain consistency with company content standards, including voice and tone
  • Share your work and give feedback to teammates
  • Execute the above in a fast-paced, goals-oriented environment
Skills
  • Ability to work independently with a good sense of judgment
  • Attention to detail, with the ability to let go of perfection
  • Strong prioritization skills, with ability to articulate rationale and tradeoffs
  • Self-motivated, feedback-driven and highly collaborative working style
  • Excellent communication skills, both verbal and written
Minimum qualifications
  • 5+ years working with content for web and mobile experiences, ideally for consumer-facing products
  • 8+ years overall relevant experience
  • Ability to work with minimal direction and scope project next steps even when project requirements are ambiguous
  • Familiarity with Figma and Google Drive
  • Please include a link to samples of your work that demonstrate your experience across different product flows and content types
Preferred qualifications
  • Demonstrated experience (work samples) with complex onboarding flows, technical requirements, and/or information architecture
  • Track record of working horizontally and cross-functionally across multiple teams and stakeholders
  • Experience working on new technologies and devices
  • Experience working with remote/distributed/hybrid teams
  • Bachelor's degree preferred
contract: 5 Months / location: Remote
Public policy managers work internally to monitor and research current and relevant public policy issues. A typical public policy manager will develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation

Job Responsibilities
  • Support engagement with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to contribute the development of policy frameworks that will help guide private, safe and responsible innovation
  • Work cross-functionally with Product, Legal, Communications, Corporate and Partnership teams, as well as global policy teams to build and drive policies that guide responsible product development
  • Monitor and research current and relevant emerging public policy issues and thought leaders
  • Independently manage smaller advocacy campaigns or collaborate on the management of larger campaigns, serving as a primary client lead in some cases
  • Develop and manage campaign strategies for both individual stakeholders and multi-stakeholder coalitions, including communications plans, third-party outreach efforts, timelines and measurement/evaluation
  • Coordinate across multiple internal teams – such as out in-house research, social media, creative, and media relations teams – to incorporate their skill sets into overall campaign strategy and ensure flawless execution of the client's priorities
  • Manage client expectations while maintaining company's unwavering standards for honesty and ethics, earning clients' respect, trust and confidence
Qualifications
  • Bachelor's Degree
  • Experience in internet technologies, security, privacy, integrity, safety, content moderation and the surrounding policy environments
  • Experience relation with government relation and/or policy issues
  • Policy stakeholder engagement experience
  • Experience executing cross-functional policy campaigns domestically and/or internationally
Preferred Skills
  • Excellent communication skills including public speaking and leading presentations
  • Experience creating policy analysis
  • Previous experience working with product counseling and product teams
  • Excellent writing skills
  • Previous experience in a large tech company working on AI policy
contract: 9 months / location: Remote
Come join a diverse and collaborative team of researchers who work directly on the company's online social media commerce destination. For this position, we are looking for individuals with a strong quantitative background to help us define product strategy and improve the quality of our current experience. You will lead foundational work to understand our users and ecosystems to help us build innovative & differentiated buyer and seller experiences.
The right candidates will have done rigorous, creative, impactful primary research, and will be excellent communicators, passionate about empowering people with online social platforms, comfortable in a flat, fast-moving organization, excited to collaborate, and focused squarely on bringing compelling and relevant online experiences to as many people as possible around the world.

Responsibilities:
  • Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize knowledge gaps in our understanding of the social media commerce experience on our platform, and design research that uniquely contributes to solving for those knowledge gaps
  • Design and execute custom primary research using a wide variety of quantitative methods and interpret analysis through the lens of business impact, UX, HCI, and social science
  • Design research studies that drive tactical and strategic product decisions and address both user behavior and attitudes
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Lead and deliver research share-outs to a cross-functional team to encourage empathy with and understanding of social media commerce experience for different segments (specific markets, new or resurrected users, etc.), and identify clear opportunities to improve the experience
  • Collaborate closely with other researchers
Minimum qualifications:
  • Knowledge in quantitative research methodologies (e.g., survey sampling and design, significance testing, regression modeling, experimental design, behavioral data analysis)
  • Experience in advanced analytical techniques, structural creation modeling, regressions, with a advanced background in high level statistical analysis
  • Experience in survey design and research, quaint focus is a must
  • Experience executing hands-on, primary research
  • Experience with SQL/Hive and/or Python/R and large datasets (> 1TB) at a level where you can work independently
  • Experience in data manipulation and analysis using statistical tools (R/SAS/Stata, SQL/Hive)
  • Experience in asking, as well as answering questions for businesses
Preferred qualifications:
  • 7+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences through presentations with high quality visualizations to stakeholders
  • 7+ years of experience applying multivariate statistical methods such as GLM, analysis of quasi-experimental research designs with non-equivalent groups (e.g., regression adjustment, matching, propensity score stratification), longitudinal analysis, classification, dimension reduction, clustering, hierarchical linear (random effects) modeling, etc., to people research problems in organizations
  • Experience conducting international/cross-cultural research, particularly in Emerging Markets
  • Comfortable leading cross-functional partners in international research and international research trips
  • Experience identifying and working with vendors on end-to-end research design on international research projects
  • Comfortable with ambiguity and changing priorities and comfortable wrangling data independently
  • Previous experience working in a similar role at a large tech company
Education:
  • Master's degree or Ph.D. required in social science (e.g., Communication, Sociology, Political Science, Economics, Psychology), or in a quantitative field (e.g., Statistics, Informatics, Econometrics) with experience answering social questions
contract: 12 months / location: Remote
Looking for a Brand Operations Manager to join the Company Marketing team, responsible for helping all employees and third-party partners use the company's brand.
The ideal candidate has a strong background in brand management, operations and/or brand governance. They have the ability to facilitate discussions, up-level cross organization communication and establish clear processes to ensure consistent, high quality brand thinking and execution. They have a strong desire to build and implement systems that enable big ideas to scale. This role is about elevating the discipline of branding internally, ensuring that marketers and agencies are all building for people and brand first.
To be successful, you need to move fast, iterate, and always add value. The successful candidate will need to be tenacious and open, creative and analytical. They will need to be able to multitask, outline a clear process, identify issues, make recommendations, and help ensure overall operations are running smoothly within the Brand Operations organization, all while maintaining an extraordinary attention to detail.

Responsibilities:
  • Support the centralized brand review process used for company-wide governance
  • Support requests on high priority branding needs to help teams identify brand opportunities and risks
  • Manage brand strategy-related communications and stakeholder engagement
  • Facilitate ongoing connections with brand leaders across the company
  • Develop scalable systems to ensure consistent application of strategy across company brand
  • Oversee and improve tools and training to up-level branding efforts across the organization
  • Leverage brand review data to act on trends, provide detailed recommendations to the broader brand team and develop the creation of scaled guidance to help streamline brand-related questions
  • Drive ongoing coordination with the Brands and Marketing Legal team
Qualifications:
  • 8+ years of experience in brand operations and/or management
  • Demonstrated project management experience
  • Experience collaborating and building strong relationships in dynamic and matrixed organizations
  • Analytical/data-driven experience
  • Thrive in a self-starter, fast-paced and changing environment
Must Have Skills:
  • Demonstrated experience in executing brand strategies, maintaining brand consistency across all touchpoints, and monitoring brand performance metrics
  • Proficiency in establishing and optimizing processes to streamline brand operations, ensuring efficiency and consistency in brand execution
  • Strong project management skills to effectively plan, coordinate, and execute branding initiatives, working collaboratively with cross-functional teams and external partners
  • Excellent communication skills, both verbal and written, to effectively convey brand guidelines, provide feedback, and facilitate discussions among stakeholders
  • Understanding of brand governance principles and experience in implementing policies and procedures to safeguard brand integrity and compliance
Preferred skills:
  • Experience working with brand design systems
  • Experience in a customer service / client relations type role where soft skills are crucial when dealing with teams across the company that have never met to quickly build rapport, deliver hard feedback with empathy, and be a mentor pertaining to when items matter vs. when to let them go
  • Experience in a similar role for a large global tech company
contract: 6 Months / location: Remote